Return of goods - money back Guarantee
MISS SENSUAL makes every effort to provide you with a quality service.
We offer you an approach clear and simple.
If you are not satisfied with a product ordered, you may return it to us within 14 working days of receipt of your order, respecting the following rules :
· items must be unused and in their original packaging intact, sealed and with the label not removed from the article,
· the articles of lingerie, accessories and clothing must be unworn and in their original packaging, intact, and with their label not removed from the article,
· DVD and books must be in their protective plastic film and sealed and with the label not removed from the article..
To return one or more products please contact us to get the market to follow
· MISS SENSUAL in the case of shipment of a defective product : to receive your parcel, we will send the product initially ordered and we will refund you directly on your account of the expenses of sending (on the basis of your invoice),
· The customer in case of product exchange, for a case other than referred to above (error, defect) or in cases of request for refund (in legal terms).
In case of refund, the amount of the refund will be calculated on the value of the article at the time of purchase and any shipping costs incurred at time of purchase.
The payments will be made by cheque or by a bank transfer on your account or via paypal.
In accordance with the law in force, you have a period of 14 days of cancellation to request a refund or exchange of your order. This period is to be calculated in working days, from the date of receipt of your order and the date of forwarding thereof (stamp postmark).